Privacy Policy

Personal Information

We may collect personally identifiable information, such as:

• Contact Information: Name, email address, phone number
• Account Information: Username, password, profile information
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
• Communication Data: Information you provide when contacting us for support or feedback

Usage Data

We automatically collect information about your use of our Service, including:

• Technical Information: IP address, browser type, device information, operating system
• Usage Analytics: Pages visited, time spent, features used, click patterns
• Performance Data: Response times, error logs, system performance metrics
• API Usage: API calls made, endpoints accessed, usage patterns

Image Data

When you use our geolocation service:

• Uploaded Images: Images you submit for analysis are processed in real-time and are not stored on our servers
• Analysis Results: Geolocation predictions, confidence scores, and metadata generated by our AI models
• Processing Metadata: Technical information about the analysis process for service improvement

Service Provision

• Providing, operating, and maintaining our Service
• Processing and analyzing uploaded images
• Generating geolocation predictions and results
• Managing your account and providing customer support
• Processing payments and managing subscriptions

Communications

• Sending service-related notifications and updates
• Responding to your inquiries and support requests
• Providing technical support and troubleshooting
• Sending marketing communications (with your consent)

Service Providers

We may share information with trusted third-party service providers who assist us in operating our Service, including:

• Cloud infrastructure providers (AWS, Google Cloud)
• Payment processors (Stripe, PayPal)
• Analytics services (Google Analytics)
• Customer support platforms
• Email service providers

Legal Requirements

We may disclose your information when required by law or in response to:

• Valid legal process (subpoenas, court orders)
• Government investigations or regulatory requests
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

Technical Safeguards

• Encryption: Data in transit and at rest is encrypted using industry-standard protocols
• Access Controls: Multi-factor authentication and role-based access controls
• Network Security: Firewalls, intrusion detection systems, and secure network architecture
• Regular Updates: Security patches and system updates applied promptly

Organizational Measures

• Employee Training: Regular security awareness training for all staff
• Access Limitations: Information access limited to authorized personnel only
• Incident Response: Established procedures for security incident handling
• Regular Audits: Periodic security assessments and compliance reviews

GDPR Rights (EU Residents)

• Access: Request a copy of your personal information
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal information
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Limit the processing of your information
• Objection: Object to processing based on legitimate interests

CCPA Rights (California Residents)

• Know: Right to know what personal information is collected
• Delete: Right to delete personal information
• Opt-Out: Right to opt-out of the sale of personal information (we do not sell personal information)
• Non-Discrimination: Right not to be discriminated against for exercising your rights

Essential Cookies

Necessary for the website to function properly, including:

• Authentication and session management
• Security and fraud prevention
• Load balancing and performance optimization

Analytics Cookies

Help us understand how visitors use our website:

• Google Analytics (anonymized data)
• Performance monitoring
• Usage statistics and trends